User Support

All of our plans include access to our support desk by opening a ticket via My Account.

To get the best support from our help desk ensure that you provide the specific information, listed below with your support request:

• The version of the software that you are using
• Version and type of Players that you are using
• Detailed description of the issue you are experiencing
• The exact steps to take so that the issue can be recreated by our team in order to troubleshoot
• Screenshots of any error messages/codes

Provide a screenshot of the Player Status

If your Display is connected and logged in, then from the Displays grid, use the row menu and select request screenshot. If your Display is not connected and logged in and you have no way to manage remotely, visit site and follow the below steps for your Player type:

• Android - Connect a mouse to your device and click on the screen whilst Xibo is running. Choose ‘Status’ from the Action bar at the top of the screen.
• webOS / Tizen - use the yellow button on your remote on your remote control whilst Xibo is running and choose ‘Status’ from the Action bar at the top of the screen.
• ChromeOS - from the Displays grid, use the row menu and select request screenshot.
• Windows / Linux - Whilst Xibo is running, press i on the keyboard to open the status screen.

FAQs

I don’t have a plan and need help with an issue I am experiencing?

The Xibo Community provides a wealth of knowledge and expertise from its members as well as our own support team, with many answered questions, support guides and feature walkthroughs accessible to all.